Terms of service

Welcome to NOVÉRA. By using this website and placing an order, you agree to these terms. We've written them to be clear and fair to both sides.

1. WHO WE ARE
This store is operated by NOVÉRA. Throughout this text, "we" refers to NOVÉRA and "you" to the person browsing or buying.

2. PRODUCTS & PRICES
We describe our products as accurately and honestly as possible. Colors may vary slightly depending on your screen. Prices are shown in the currency indicated on the site and include or exclude taxes as specified at checkout. We reserve the right to correct pricing or description errors and to update the catalog at any time.

3. ORDERS
When you complete a purchase, you'll receive a confirmation email. We may refuse or cancel an order in justified cases (for example, an obvious pricing error, suspected fraud or lack of stock); if you've already paid, we'll refund you in full.

4. PAYMENTS
Payment is made through secure gateways. Your order is prepared once payment is confirmed.

5. SHIPPING
Timelines and shipping conditions are detailed in our Shipping Policy. We do our best to meet estimated timelines, though they may be affected by causes beyond our control (customs, carrier, holidays).

6. RETURNS & WARRANTY
Your purchase is covered by our 30-day policy and our 2-year warranty, described in the Refund & Returns Policy.

7. PROPER USE OF THE PRODUCT
NOVÉRA Pro™ is designed for household cleaning following the included instructions. Any use other than recommended may void the warranty and is the user's responsibility.

8. INTELLECTUAL PROPERTY
The NOVÉRA brand, the text, design and images on this site belong to us and may not be reproduced without permission.

9. LIABILITY
To the extent permitted by law, our liability is limited to the amount of the product purchased. We are not liable for improper use of the product.

10. CHANGES & CONTACT
We may update these terms; the version in force will always be the one published here. For any questions, email us at santiagojedavzla@gmail.com.

— The NOVÉRA Team

(This is a professional starting point. Before operating at scale, we recommend having a legal advisor review and adapt it to the regulations of your country or region.)