Shipping policy

SHIPPING POLICY

We want your NOVÉRA to reach you as smoothly as possible. Here's everything about timelines, costs and tracking.

FREE SHIPPING
Every order ships free. No minimums, no checkout surprises.

ORDER PROCESSING
We process and prepare your order within 1 to 2 business days of confirmed payment. You'll get an email when it ships.

ESTIMATED DELIVERY TIMES
- Domestic: 3 to 5 business days.
- International: 7 to 15 business days, depending on destination and customs.
Timelines are estimates and begin after the order is prepared. Holidays and customs may extend them slightly.

TRACKING
As soon as your order ships, we email you a tracking number so you always know where it is.

TAXES & CUSTOMS
On some international shipments, the destination country may apply import taxes or duties. Where applicable, these are the customer's responsibility and are paid on delivery.

WRONG ADDRESS
Please double-check your address at checkout. If you spot an error, email us as soon as possible at santiagojedavzla@gmail.com and we'll try to correct it if the order hasn't shipped yet.

ORDER NOT RECEIVED OR DAMAGED
If your order doesn't arrive within the estimated time or arrives damaged, contact us at santiagojedavzla@gmail.com and we'll solve it: reshipment or refund, as appropriate.

Questions about your shipping? We're here: santiagojedavzla@gmail.com.

— The NOVÉRA Team

(This is a professional starting point. Adjust the timelines to your real operation and, before operating at scale, have an advisor review it.)